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Psychology (MSc)

How to prevent your customers become your worst enemy? The influence of punishment and compensation on the desire for vengeance, its action tendencies and the satisfaction of trustful and distrustful people.

Penders, Talitha (2013)

How to prevent your customers become your worst enemy? The influence of punishment and compensation on the desire for vengeance, its action tendencies and the satisfaction of trustful and distrustful people.

Master thesis | Psychology (MSc)

Author: Penders, Talitha

Faculty: Faculty of Social & Behavioural Sciences

Specialisation: ECP

Supervisors: Dijk, Wilco van

ECTS Credits: 20

Language: en