“My phone is like my office”: Youth, refugees and digital livelihoods in Dar es Salaam, Tanzania

The introduction of biometric SIM card registration in January 2020 requiring proof of citizenship or legal status highlighted the critical importance of mobile telephony to the livelihoods of refugees in Dar-es-Salaam. Under the Tanzanian asylum regime, legally registered refugees are neither allowed to leave their camps nor work formally. On the other hand, urban refugees with no legal status depend on mobile connectivity for creating a livelihood informally. With formal employment opportunities limited even for Tanzanian citizens, new forms of mobility in the digital era and translocal connections become lifelines for new opportunities. This thesis explores the ways in which youth in Dar-es-Salaam, both refugees and citizens, creatively use and appropriate mobile phones and social media to navigate their livelihoods. Based on interviews, focus group discussions, and digital observations during three months of research in Dar-es-Salaam, this thesis identifies three common ways of...Show moreThe introduction of biometric SIM card registration in January 2020 requiring proof of citizenship or legal status highlighted the critical importance of mobile telephony to the livelihoods of refugees in Dar-es-Salaam. Under the Tanzanian asylum regime, legally registered refugees are neither allowed to leave their camps nor work formally. On the other hand, urban refugees with no legal status depend on mobile connectivity for creating a livelihood informally. With formal employment opportunities limited even for Tanzanian citizens, new forms of mobility in the digital era and translocal connections become lifelines for new opportunities. This thesis explores the ways in which youth in Dar-es-Salaam, both refugees and citizens, creatively use and appropriate mobile phones and social media to navigate their livelihoods. Based on interviews, focus group discussions, and digital observations during three months of research in Dar-es-Salaam, this thesis identifies three common ways of using mobile phone and social media for income generation outside of secure employment: digitally mediated communication with financial supporters, intermediation in sales transactions, and commerce via social media. The findings suggest that the interplay of both online and offline and local and translocal networks allows urban youth to capitalize on their social ties successfully. While this inventive appropriation of mobile technology enables youth to overcome the challenges of urban life, this thesis also highlights the limitations of digital mobility in resolving structural inequalities.Show less

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“My phone is like my office”: Youth, refugees and digital livelihoods in Dar es Salaam, Tanzania