Persistent URL of this record https://hdl.handle.net/1887/3229812
Documents
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- Master thesis
- closed access
In Collections
This item can be found in the following collections:
Sorry or Silly: How Managerial Responses to Angry Online Reviews Affect Reviewer and Company Appraisal
- Author
- Reivala, Erika
- Specialisation
- Economic and Consumer Psychology
- Supervisors
- ECTS Credits
- 20
- Language
- en