Persistent URL of this record https://hdl.handle.net/1887/3229897
Documents
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- Master thesis
- closed access
In Collections
This item can be found in the following collections:
The art of apologizing: The Impact of Managerial Responses on the Perceived Helpfulness of Online Angry Reviews
- Author
- Bicaj, Bleona
- Specialisation
- Economic and Consumer Psychology
- Supervisors
- Lelieveld, G.
- ECTS Credits
- 20
- Language
- en