Leiden University Student Repository

Dijk, Lennart van (2022)

Managing rule perceptions through leadership behaviours: An analysis on the extent to which leadership behaviours can mitigate the negative relationship between red tape and job satisfaction

Master thesis | Public Administration (MSc)

This thesis analyses the extent to which red tape negatively relates to employee job satisfaction through two specific dimensions: red tape's burden and lack of functionality. Furthermore, the thesis examines the extent to which two leadership behaviours - supporting leadership behaviour and encouraging innovation leadership behaviour - mitigate the negative relationship between red tape and job satisfaction. Each leadership behaviour has been expected to moderate the relationship between one specific dimension of red tape and employee job satisfaction. Hypotheses have been tested with a statistical method using an existing dataset generated by a research project on the functioning of Dutch social welfare neighbourhood teams. The results show that the two dimensions of red tape negatively relate to employee job satisfaction. The leadership behaviours both positively relate to employee job satisfaction. The results of the moderation analysis were, however, insignificant.

Red Tape

Supportive Leadership Behaviour

Encouraging Innovation Leadership Behaviour

Job Satisfaction

Quantitative analysis

Social Welfare Domain

Author

Dijk, Lennart van

Faculty

Faculty of Governance and Global Affairs

Specialisation

Public Management & Leadership

Supervisors

Voet, J. van der

ECTS Credits

15

Evaluation

Recommended

Language

en