The effect of asking questions in negotiations: open versus closed questions

Negotiations are important processes that can happen anywhere from an office to a private setting. Previous research has already stated that information exchange can help to come to a so called integrative agreement (win-win situation), which usually leads to better outcomes for both parties. However, there is still little known about the strategies to seek information. One way of seeking information is through asking either open or closed questions. Therefore, the current research investigates whether there is a difference between open and closed questions on negotiation outcomes. The prediction was that open questions generate a higher integrative agreement, higher subjective value and higher trust in the other party than closed questions. The experiment consisted of 48 duos who negotiated about organising a teamday. Both participants took on a role which was connected to a certain point distribution system. It has been found that, contradicting the predictions, there were no...Show moreNegotiations are important processes that can happen anywhere from an office to a private setting. Previous research has already stated that information exchange can help to come to a so called integrative agreement (win-win situation), which usually leads to better outcomes for both parties. However, there is still little known about the strategies to seek information. One way of seeking information is through asking either open or closed questions. Therefore, the current research investigates whether there is a difference between open and closed questions on negotiation outcomes. The prediction was that open questions generate a higher integrative agreement, higher subjective value and higher trust in the other party than closed questions. The experiment consisted of 48 duos who negotiated about organising a teamday. Both participants took on a role which was connected to a certain point distribution system. It has been found that, contradicting the predictions, there were no significant differences found between closed and open questions on integrative agreement, higher subjective value and higher level of trust. Certain experimental factors like the roleplay, time pressure and a participation lottery, could have influenced the results. Therefore, more research is needed on this topic to check if the results can be confirmed or rejected.Show less

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The effect of asking questions in negotiations: open versus closed questions