Persistent URL of this record https://hdl.handle.net/1887/60278
Documents
-
- Master thesis
- closed access
In Collections
This item can be found in the following collections:
The influence of revenge-related social norms on customers’ response to a service failure: A cross-cultural study
- Author
- Cinelli, Valentina
- Specialisation
- Economic and Consumer Psychology
- Supervisors
- ECTS Credits
- 20
- Evaluation
- Recommended
- Language
- en