In an online experiment we investigated the relationship between listening style on the quality of the relationship between two conversation partners. Additionally we looked at the mediating effect...Show moreIn an online experiment we investigated the relationship between listening style on the quality of the relationship between two conversation partners. Additionally we looked at the mediating effect of empathy in this relationship. One participant and one confederate had a conversation about six statements on a vegan lifestyle. The confederate used one of three different listening styles namely, active listening, neutral listening or argumentative listening, to interact with the participant who was arguing his or her point of view. The results showed that active and argumentative listening had a positive effect on the quality of the relationship between the conversation partners. This positive effect was mediated by perceived empathy. These two reactive listening styles seem to reflect empathy, and this in turn makes the other like you more as a person and conversation partner. Neutral listening didn’t seem to be preferred when being listened to. If someone is telling you a story or argues their point of view, the speaking party will really appreciate it if you are consciously listening to them, and also show this in reactions and behaviour.Show less
