This thesis finds evidence that citizens’ trust in public organizations can be (partly) recovered after experiencing a public service failure by street-level bureaucrats through apologizing for the...Show moreThis thesis finds evidence that citizens’ trust in public organizations can be (partly) recovered after experiencing a public service failure by street-level bureaucrats through apologizing for the failure and providing aftercare. Making use of general tactics, behaving supportively and paying attention to the message furthermore help the street-level bureaucrat to recover citizens’ trust in their organization.Show less
Despite the efforts, refugees who have fled to the EU, still face violations to their political and civil rights (UNHCR, 2021). In a result, governments and public institutions require external...Show moreDespite the efforts, refugees who have fled to the EU, still face violations to their political and civil rights (UNHCR, 2021). In a result, governments and public institutions require external bodies to oversee their work in order to ensure that Human-Rights are protected Human rights (Dzwonkowska-Godula’s, 2019). HRNGOS, being watch dogs, opt for advocacy mechanisms to hold governments accountable, as stipulated through out literature, limited by confounding variables: Throughout literature, this role of the confounding variables in relation to the role of HRNGOs as watchdogs has been limiting, especially in relation to one another. To understand the role of the confounders on the choices of advocacy and the role of HRNGOs as watchdogs particularly towards governments and making comparisons between existing HRNGOS a qualitative comparative analysis (QCA) will be conducted on the cases of Amnesty International and Human-Rights Watch in light of the 2015 refugee crisis. Although the role of watchdogs in terms of expertise does not differ amongst HRNGOs, their roles in acting as whistle-blower, pressures and influencers differs significantly. While outside strategies tend to warn, pressure and influence governments vis-à-vis the citizens, inside lobbying tends to warn, pressure and influence governments directly. However, coincidingly with literature, the results presented that although HRNGOs tend to use a mixture of inside and outside lobbying, they often are specialized in on strategy.Show less
