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Understanding consumer revenge: Choosing the personal or social norm
Hendriks, Afra 2017
Understanding consumer revenge: Choosing the personal or social norm
Master thesis | Psychology (MSc)
closed access
The influence of revenge-related social norms on customers’ response to a service failure: A cross-cultural study
Cinelli, Valentina 2017
The influence of revenge-related social norms on customers’ response to a service failure: A cross-cultural study
Master thesis | Psychology (MSc)
closed access