Social media holds promise for museums to enhance visitor participation, engagement with potential visitors via participatory communication and in building an online community to which to refer to....Show moreSocial media holds promise for museums to enhance visitor participation, engagement with potential visitors via participatory communication and in building an online community to which to refer to. However, the integration of social media within museums practices, particularly in Italy, has been a rather cautious transition as museums are concerned with the ways social media may deteriorate traditional organizational forms of authority that cultural institutions have held. The aim of the present paper is to investigate the extent to which Italian museums can use social media to engage with a younger audience. In doing so, this study has conducted a case study analysis of Musei Civici Veneziani, by interviewing the web-content manager of the institution. Findings demonstrate that Musei Civici Veneziani continues to use a one-to-one communication model, whereby social media platforms are used solely to inform users about practical matters. The use of a one-to-one communication model, rather than a many-to-many one by Musei Civici Veneziani is due to fear of jeopardizing their role as a cultural authority. However, the present paper aims to showcase the opportunities of adopting a peer-to-peer participatory communication model as a way to effectively engage with younger audiences which allows them to become active members within the museum.Show less
